Apple has agreed to replace some iPhone Duo units after users reported problems with their inner displays. The announcement came just days after the company’s first foldable iPhone reached customers. Apple acknowledged the issue on Monday, October 26, and said affected users should contact AppleCare. The company confirmed that a small number of devices had experienced display problems.
iPhone Duo users report screen cracks
Apple began shipping the iPhone Duo last week. Demand was strong, with initial online orders selling out within minutes. However, concerns emerged over the weekend when users shared images of damaged displays on social media. The images showed cracks and lines appearing on the inner screen near the central hinge. This is the area where the device folds open and closed.
Apple said affected devices tend to develop the problem quickly. However, it did not explain what causes the display damage or provide further technical details. The reports have raised questions about the durability of Apple’s first foldable smartphone. The device uses a complex folding design that may also create manufacturing challenges.
Apple offers replacements through AppleCare
In its statement, Apple confirmed that it was aware of an issue affecting a small number of iPhone Duo units. The company advised customers experiencing display problems to contact AppleCare for a replacement. The response offers a solution for affected owners while Apple investigates the reported defects. However, the company has not announced a wider replacement programme for all devices.
Customers should contact AppleCare if they notice cracks, lines, or other unusual problems on their inner displays. Apple has not publicly detailed the full replacement conditions. The announcement also comes as the new device faces limited supply. Analysts have suggested that the complicated manufacturing process could restrict availability.
iFixit examines the possible cause
Repair research firm iFixit has examined the reported damage to understand what might be happening inside the device. The company used teardown footage, patents, and CT scans to create a three-dimensional simulation of the iPhone Duo hinge. According to iFixit, the reported damage appears concentrated below the area where a display cable runs near a central support bar. Its simulation suggested that the support bar might not move clear of the screen during folding.
This could create pressure near the reported break location. However, the analysis presents a possible explanation rather than a confirmed cause. Apple has not publicly responded to iFixit’s findings. The company has also not confirmed whether the suspected hinge mechanism is responsible for the screen damage. Interestingly, iFixit described the iPhone Duo as the most repairable foldable phone it had tested. This assessment highlights a potential advantage despite the reported display concerns.
What the screen issue means for buyers
Apple’s replacement offer represents an important early response to the problem. IDC vice president Francisco Jeronimo described the move as an appropriate first step. He also compared the situation with Samsung’s original Galaxy Fold problems in 2019. He noted that a quick and transparent response can help limit damage to consumer confidence. For now, the number of affected iPhone Duo units remains small, according to Apple. Further information will be needed to determine whether the issue affects broader device reliability. The company’s handling of replacements could influence how customers view its first foldable smartphone. Buyers will likely watch for updates about the cause, repair process, and long-term durability.
Apple has acknowledged the problem and offered replacements through AppleCare. However, questions about the folding display remain unanswered.
