Emirates has issued an important update regarding flight disruptions and refund options, while thanking passengers for their patience and understanding during the ongoing situation.
The airline has introduced a range of flexible options for travellers affected between February 28 and May 31.
Passengers whose travel plans have been disrupted will be rebooked on the next available Emirates flight, including those with onward connections beyond Dubai.
Rebooking options
Even if your flight has not been affected, you can still change your booking and select an alternative flight for travel up to June 15.
Changes can be made through the “Manage Your Booking” section or via the Emirates mobile app if your departure is within 72 hours. If online changes are not possible, passengers can contact the airline directly. Those who booked through a travel agent must reach out to their agent for assistance.
Refund process
Travellers who booked directly with Emirates can request a refund by filling out the official refund form. If the ticket was purchased through a travel agency, refunds must be processed through the agent.
Passengers are advised to complete any rebooking before applying for a refund, as unused segments of the ticket will be automatically cancelled and refunded.
Online services available
Passengers can use the airline’s website or app to:
- Check updates or changes to their booking
- Accept new flight arrangements
- Choose alternate flights (within 72 hours of departure)
- Review services like meals, seat selection, and chauffeur service
- Make multiple booking changes under the current waiver (valid until May 31)
- Update contact details for timely notifications
When additional help is needed
Some bookings may require direct assistance, especially if:
- Parts of the itinerary have been cancelled
- No confirmed flights remain in the booking
- The ticket type requires special handling
In such cases, passengers can contact the Emirates call centre, use live chat on the official website, or visit designated ticketing offices.
The airline has also announced that city check-in facilities in Dubai are temporarily closed until further notice. However, passengers can still visit select Emirates service centres, including the reservations desk at Terminal 3 of Dubai International Airport and other retail locations in the city.
Also read: Qatar Airways announces latest update on ticket refunds, rebooking
