Vodafone suffered a major network failure on Monday that knocked out broadband, 4G and 5G services across the UK, with reports spiking after 2pm and accelerating around 3pm.
DownDetector recorded over 130,000 complaints at the peak, while many customers also found Vodafone’s own website unreachable, blocking access to basic support.
Home internet hit first in Vodafone network outage
Most issues related to fixed line broadband 67%, followed by mobile data 25%, and about 8% of users said they lost signal entirely.
Reports clustered in London, Birmingham, Manchester, Newcastle, Glasgow, and Cardiff, but disruptions were widespread.
Users on Voxi, Vodafone’s youth focused brand, also reported failures.
Issue type breakdown
| Issue type | Share of reports |
|---|---|
| Fixed line broadband | 67% |
| Mobile data | 25% |
| No signal entirely | 8% |
Primary Report Locations
| City | Notes |
|---|---|
| London | Major cluster |
| Birmingham | Major cluster |
| Manchester | Major cluster |
| Newcastle | Major cluster |
| Glasgow | Major cluster |
| Cardiff | Major cluster |
| Other areas | Disruptions widespread |
For households and small businesses dependent on broadband for payments, bookings, and remote work, the outage meant hours without service and no reliable workaround from the provider.
No restoration timeline; boilerplate apology offers little clarity
Vodafone acknowledged a “major issue” affecting broadband and mobile networks and said engineers were working to fix it “as soon as possible.”
The company offered no estimated time to restoration, and with the website intermittently down, many customers were left without status updates or support channels.
Social media filled with messages from users reporting no broadband, no mobile data, and no access to the Vodafone site simultaneously.
Merger backdrop fuels questions over resilience and accountability
The failure comes months after Vodafone’s merger with Three, creating the UK’s largest mobile operator, heightening expectations of reliability, not mass outages.
While there is no confirmed link between today’s disruption and network integration, the scale and duration raise fair questions about contingency planning, capacity management, and customer communication.
With 18+ million UK customers including 700,000 home broadband accounts, Vodafone’s inability to provide a clear plan or timely updates left many in the dark precisely when they needed information most.
Customers will expect a transparent incident report, compensation guidance, and concrete steps to prevent a repeat.
Furthermore, social media users mocked Vodafone with tagline memes, repeatedly tagging the company
