Web desk: The National Cyber Crime Investigation Agency (NCCIA) has issued an alert for WhatsApp users. It has warned of an increase in hacking incidents and advised immediate steps to prevent potential losses.
The agency said users should act without delay if they lose access to their WhatsApp account or suspect that someone else is using it.
Immediate steps in case of hacking
According to NCCIA, affected users should uninstall WhatsApp from their mobile phone and reinstall it.
During login, users must enter their registered phone number.
A six digit verification code will be sent via SMS. This code should be entered immediately.
The agency explained that once the code is entered, WhatsApp will automatically log out the hacker.
WhatsApp can remain active on only one device at a time.
Two-step verification clarification
NCCIA said in some cases WhatsApp may ask users to wait for seven days if the hacker has enabled two-step verification and the original user does not know the PIN.
The agency advised users not to panic in such situations. It clarified that once the SMS code is entered, the hacker is fully logged out.
During the waiting period, no one can use the account or read messages.
Account recovery through email
NCCIA said users who have linked an email address to their WhatsApp account can recover access more quickly.
They can click on the “Forgot PIN” option and reset the PIN without waiting.
General public advisory
The agency urged the public to remain cautious while using social media and messaging applications.
Users were advised to avoid clicking on suspicious links and not to share personal information with unknown sources.
NCCIA said timely awareness and correct action can help prevent WhatsApp hacking and reduce the risk of cyber crimes.
