Pakistan’s Motorway Police have introduced QR code stickers on passenger vehicles to make it easier for travellers to report complaints.
The new system will allow passengers to report problems directly to the Motorway Police by scanning a QR code displayed inside or on a passenger vehicle.
The initiative helps passengers with a quick and simple way to report unsafe practices during their journey.
Passengers can use the system to report issues such as overloading, overcharging and dangerous driving.
Passengers can file complaints by scanning QR code
The new system helps a passenger to scan the QR code using a mobile phone. They can then submit a complaint against a driver if they face a problem during their journey.
This makes it easier for passengers to raise concerns without going through a lengthy complaint process.
Additionally, the QR code system can also be used to report unsafe driving and traffic violations.
Passengers who face misbehaviour from drivers or transport staff will also be able to use the system to submit their complaints.
However, the Motorway Police have not limited the system to vehicles.
QR code stickers have also been placed at passenger vehicle bases, giving travellers another way to submit complaints before or after their journeys.
The system is particularly useful for passengers who want to report overcharging or violations of passenger safety rules.
The QR code system adds a digital option to the existing passenger complaint process and allows travellers to raise concerns using their smartphones.
Passengers can report several common problems, including dangerous driving, overloading, excessive fares, misbehaviour and other traffic violations.
E-Challan system goes operational on Hazara Motorway
Previously, the e-challan enforcement system had become operational on the Hazara Motorway. The system allowed motorway police to recover unpaid traffic fines from drivers before they left the motorway.
Authorities had installed cameras at important points along the Hazara Motorway before launching the system.
These cameras automatically identified vehicles linked to unpaid e-challans.
Read more: Automated e-challan system launched on Hazara motorway