Users are reporting iPhone 18 Pro and 18 Pro Max devices freezing and rebooting unexpectedly, which is why Apple has started developing a software solution to fix the problem.
The problem came to light soon after the two smartphones hit the market, with many users reporting that their phones have become unresponsive while using them, as per the report in media.
Face ID Failure Triggers Freezing and Restart
The software bug is said to be triggered when someone tries to unlock their iPhone using Face ID but fails in the authentication process.
Under these conditions, the device freezes completely, with the touchscreen being unresponsive for a few seconds. The phone automatically turns off and restarts without the user doing anything.
Some users have reported issues relating to the problem that they have encountered unexpected interruptions when attempting to unlock their devices.
Apple admits that the software bug is there and is making efforts to fix it.
But the company hasn’t revealed the exact technical reason behind the freezing and automatic restart after failed Face ID authentication attempts.
The problem is likely to be addressed with the upcoming iOS 27 update.
The update has been designed to resolve the Face ID issue and avoid unexpected freezing and restarting of the affected devices.
The company hasn’t detailed more results about the bug or why it is only a problem for some devices.
But Apple has made it clear that the issue isn’t impacting everyone, meaning the software glitch is limited to certain iPhone 18 Pro and iPhone 18 Pro Max devices.
Those impacted are waiting for the next software update, which will bring back normal device operation and remove the issue of the device freezing and restarting unexpectedly if Face ID fails authentication.