The Pakistan Telecommunication Authority (PTA) has introduced a new facility for mobile users today. It will help users get full information about their value added services (VAS).
The PTA shared the news regarding this new facility on the social media platform X, formerly Twitter.
The main purpose of this step is to make users more aware of their mobile account activity and to protect them from unnecessary charges.
PTA new facility to check value added services
PTA has directed all mobile operators to provide complete details of active VAS services to their customers.
In the X post, the authority stated, “The Pakistan Telecommunication Authority (PTA) has directed all Cellular Mobile Operators (CMOs) to provide consumers with easy access to information regarding their subscribed Value Added Services (VAS).”
Under the new system, users will be able to check all subscriptions running on their mobile number. They will also be able to stop any service that is not needed.
How to check active VAS services
PTA also shared USSD codes for major mobile SIM carriers. Subscribers can now view and deactivate unwanted VAS subscriptions through the following USSD codes:
- Jazz: *6611#
- Telenor: *4444#
- Zong: *6611#
- Ufone: *6869#
The Pakistan Telecommunication Authority (PTA) has directed all Cellular Mobile Operators (CMOs) to provide consumers with easy access to information regarding their subscribed Value Added Services (VAS).
— PTA (@PTAofficialpk) June 10, 2026
Subscribers can now view and deactivate unwanted VAS subscriptions through… pic.twitter.com/mhgfpD96Oh
PTA said this will help users understand which services are deducting money from their balance or monthly bill.
Many users are often not aware that different services are activated automatically. This leads to extra charges without their knowledge.
With this new system, users will be able to review their active packages regularly. They can also deactivate unwanted services at any time.
PTA said the main goal is to improve transparency and give full control to mobile users. It will also reduce unnecessary deductions and increase trust in the telecom sector.
The authority said this is an important step toward digital transparency. It will help users manage their mobile usage and expenses in a better way.
PTA AI chatbot
In another post on X, PTA announced that it has launched an AI-powered chatbot on its official website.
According to the details, the chatbot is developed in-house to improve digital consumer facilitation and improve information access.
The chatbot will provide 24/7 assistance and instant responses to questions related to telecom services, consumer complaints, SIM registration, device registration, and other PTA-regulated services.
The Pakistan Telecommunication Authority (PTA) has launched an Al-powered chatbot on its official website, developed in-house to enhance digital consumer facilitation and improve access to regulatory information.
— PTA (@PTAofficialpk) June 10, 2026
The chatbot provides 24/7 assistance and instant responses to… pic.twitter.com/ALfamNdOW8
