Dubai has launched a new support platform to help people facing visa-related problems, offering guidance and essential services to stranded tourists, job seekers, and others in need.
Dubai Immigration chief Lieutenant General Mohammed Ahmed Al Marri announced the initiative during a press briefing on Wednesday, alongside senior officials. He urged individuals experiencing visa issues to visit the Al Awir Centre, where authorities will assess their cases and provide assistance.
The newly launched centre will offer temporary accommodation for those without a place to stay, along with free meals and other essential support. People requiring medical care will receive free health check-ups and dental treatment.
Al Marri said the platform will also help individuals facing difficulties returning to their home countries by addressing the obstacles preventing their departure.
He added that the centre has been established to support stranded tourists and job seekers, stressing that Dubai considers them valued guests and is committed to resolving their concerns.
Earlier, Dubai announced that visitors can now obtain single-entry tourist visas within 48 working hours after completing the required application process.
According to the General Directorate of Identity and Foreigners Affairs (GDRFA) in Dubai, the update was issued to simplify entry procedures and enhance convenience for international travellers.
In a statement shared on its official Instagram account, the GDRFA said applicants can submit their visa requests through accredited tour operators, which process applications using streamlined and efficient procedures to ensure a smooth travel experience.
The authority added that applicants are required to provide a recent passport-sized photograph, a copy of a valid passport, and, in some cases, a national identity card from their home country. Once all documents are submitted, applications are processed within a short timeframe.
Officials said the initiative reflects Dubai’s continued efforts to strengthen its position as a leading global tourism hub by expanding digital services and making travel procedures faster and more accessible for visitors.
Representatives of licensed tourism companies further noted that many visa applications are approved within hours of meeting all requirements, with some travellers receiving their visas in just two to three hours, highlighting Dubai’s focus on fast-tracking entry services for tourists.
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