The National Database and Registration Authority (NADRA) has issued an important announcement regarding a temporary disruption in its services.
NADRA, the sole authorised institution responsible for issuing national identity cards and other identification documents to Pakistanis at home and abroad, released a notice informing users about a service interruption due to technical reasons.
According to the statement, satellite communication services will be unavailable on Wednesday, April 29, 2026, from 8:00 AM to 9:30 AM due to technical issues.
During this period, services at 51 NADRA centres connected via satellite in remote areas of Azad Jammu and Kashmir, Gilgit-Baltistan, Balochistan, and Khyber Pakhtunkhwa will remain suspended.
NADRA has apologised for the inconvenience caused to citizens and has also shared details of the affected centres.
NADRA launches new website
NADRA has launched a new and modern website to make identity services easier and more organised for users.
According to details, services like the identity card, NICOP, POC, and Family Registration Certificate (FRC) are now available on one platform.
The website also includes the nGRIDS system, which shows registration data and statistics in map form. It also allows users to compare population and registration data at the district level.
A new map gallery has been added to help with research and planning. The website also shows national and provincial data and trends.
It includes a system for registering births, deaths, marriages, and divorces. Verification services for banks, telecom companies, and government offices are in one place.
The call centre, IVR, and email support have been improved. The complaint system has also been made more effective for faster response.
The NADRA career portal has been upgraded, and applying online has become easier.
Information about NADRA offices inside and outside Pakistan, including registration centres and mobile registration vans, is now available in one place.
The Right to Information section and media centre have also been updated to modern standards.
